Cancellation and Refund Policy
At Ashwatha Tree Books, we strive to ensure your satisfaction with every purchase. However, we understand that there may be occasions when you need to cancel an order or request a refund. This Cancellation and Refund Policy outlines our procedures and requirements for cancellations and refunds.
Order Cancellation
How to Cancel an Order
If you need to cancel your order, please contact our customer service team as soon as possible at mail@samirforindia.com . Include your order number and the reason for cancellation in your communication.
Timing
Orders can be cancelled without penalty if the request is made before the order has been processed and shipped. Once the order has been shipped, cancellation is no longer possible, and you will need to follow our return process.
Returns and Refunds
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
To initiate a return, please contact our customer service team at mail@samirforindia.com within 2 days of receiving your order. We will provide you with a return authorization and instructions on how to send your item back to us.
Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Damaged or Defective Items
Reporting Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at mail@samirforindia.com with details and, if possible, photos of the damage or defect.
Replacement or Refund
For damaged or defective items, we will arrange for a replacement or issue a full refund, including any shipping costs incurred.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Items marked as final sale
Contact Us
If you have any questions about the shipping and delivery of your order, please contact us at:
- Email: mail@ashwathatreebooks.com, mail@samirforindia.com
- Phone: +91 (9625-960-268, 96259 60268)
- Address: Ashwatha Tree Books
B-6, Sector 4, Noida – 201301
Thank you for shopping with Ashwathatreebooks. We appreciate your business and look forward to serving you again!
FREQUENTLY ASKED QUESTIONS (FAQs)
Yes, you can cancel your order within 24 hours of placing it. After this period, cancellations may not be possible as the order may have already been processed for shipping.
To cancel your order, please contact our customer service team with your order details within the 24-hour cancellation window. We will assist you in processing the cancellation.
No, there is no cancellation fee if the order is canceled within the 24-hour window. However, if the order has already been shipped, cancellation may not be possible.
If your order is successfully canceled, the refund will be processed to the original payment method used during the purchase. Please allow 5-7 business days for the refund to reflect in your account.
If you receive a damaged or defective product, please contact our customer service within 48 hours of delivery. We will arrange for a replacement or provide a full refund, depending on your preference.
Yes, if you are not satisfied with your purchase, you may return the product within 7 days of delivery. The product must be in its original condition, unused, and with all original packaging.
To initiate a return, please contact our customer service team with your order details. We will guide you through the return process and arrange for the product to be picked up.
Shipping charges are non-refundable unless the return is due to a damaged or defective product. In such cases, we will also refund the shipping charges.
Once we receive the returned product and verify its condition, we will process your refund within 5-7 business days. The refund will be credited to the original payment method.
Yes, you can exchange a product if it is in its original condition and within the return period. Please contact our customer service team to facilitate the exchange.
If you received the wrong product, please contact us immediately. We will arrange for the correct product to be sent to you and will cover any shipping costs involved in returning the incorrect item.
