Return and Refund Policy
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
At Ashwatha Tree Books, we strive to ensure your satisfaction with every purchase. However, we understand that there may be occasions when you need to return an order or request a refund. This Return and Refund Policy outlines our procedures and requirements for return and refunds.
Returns and Refunds
Eligibility for Returns
Due to the nature of our products/services, we do not offer returns or exchanges. All sales are final.
We take utmost care to ensure that our products and services meet the highest quality standards. If you encounter any issues with your order, such as receiving a damaged or incorrect item, please reach out to our support team immediately.
Reporting Issue
If there is a problem with your order, please contact us at mail@ashwathatreebooks.com within 24 hours of receiving your order. Our team will be happy to assist you and provide a resolution wherever possible.
Exceptions
While we do not offer returns, in exceptional cases, we may review specific concerns to ensure customer satisfaction. This will be handled on a case-by-case basis at our sole discretion.
Thank you for your understanding and support. For further assistance, please feel free to contact us.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Damaged or Defective Items
Reporting Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at mail@ashwathatreebooks.com with details and, if possible, photos of the damage or defect.
Replacement or Refund
For damaged or defective items, we will arrange for a replacement or issue a full refund, including any shipping costs incurred.
Contact Us
If you have any questions about the shipping and delivery of your order, please contact us at:
- Email: mail@ashwathatreebooks.com, mail@samirforindia.com
- Phone: +91 (9625-960-268, 96259 60268)
- Address: Ashwatha Tree Books
B-6, Sector 4, Noida – 201301
Thank you for shopping with Ashwathatreebooks. We appreciate your business and look forward to serving you again!
FREQUENTLY ASKED QUESTIONS (FAQs)
If you receive a damaged or defective product, please contact our customer service within 48 hours of delivery. We will arrange for a replacement or provide a full refund, depending on your preference.
Yes, if you are not satisfied with your purchase, you may return the product within 7 days of delivery. The product must be in its original condition, unused, and with all original packaging.
To initiate a return, please contact our customer service team with your order details. We will guide you through the return process and arrange for the product to be picked up.
Shipping charges are non-refundable unless the return is due to a damaged or defective product. In such cases, we will also refund the shipping charges.
Once we receive the returned product and verify its condition, we will process your refund within 5-7 business days. The refund will be credited to the original payment method.
Yes, you can exchange a product if it is in its original condition and within the return period. Please contact our customer service team to facilitate the exchange.
If you received the wrong product, please contact us immediately. We will arrange for the correct product to be sent to you and will cover any shipping costs involved in returning the incorrect item.
